Frequently Asked Questions
Your guide to relief and professional eye care solutions.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your dry eye relief products sooner.
What is your return policy for opened eye drops?
For safety and hygiene reasons, we cannot accept returns on opened eye drops or gels. However, if your product arrived damaged or is defective, please contact us within 14 days for a replacement.
Are your products recommended by optometrists?
Yes, we curate our selection from trusted clinical brands. We recommend consulting with your eye care professional to determine which specific treatment is best for your condition.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at the time of checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.